48 hour cancelation is required. Any requests to cancel within 48 hour will result in a 50% service charge.

No call no show will be charged 100% of their service.

As a courtesy to your lash designer and other clients, please arrive at your appointment on time.

If you are more than 15 minutes late, your appointment will be canceled and you will be charged.

Refill appointments must be booked 2-3 weeks after previous service.

Any refills scheduled past 3 weeks will be considered a full set.

PLEASE NOTE THAT FOREIGN REFULLS ARE WELCOME, HOWEVER TH SET YOU HAVE ON MUST STILL HAVE AT LEAST 40% OF THE LASHES. ALSO I MUST BE ABLE TO WORK OVER THE EXISTING WORK AND IF I AM NOT, A REMOVAL AND A FULL SET WILL BE NECESSARY FOR THE HEALTH OF YOUR NATURAL LASHES. THERE WILL BE AN FOREIGN REFILL FEE OF $20 ADDED TO THE COST OF YOUR REFILL. IF YOU CHOOSE NOT TO PROCEED WITH A REMOVAL AND A FULL SET IN THE EVENT I DECIDE THE SET IS UNWORKABLE, THERE WILL BE A $40 CHARGE ON CARD ON FILE.

EVERY CLIENT IS ENTITLED TO A 5 DAY PERIOD TO INFORM LASHED BY LUCY ABOUT ANY ISSUES AND COMPLAINTS. SO IF WITHN 5 DAY OF YOUR APPOINTMENT YOU HAVE ANY ISSUES,PLEASE LET US KNOW AS SOON AS POSSIBLE AND A COMPLIMENTARY TOUCH UP APPOINTMENT WILL BE SCHEDULED TO ADDRESS THESE AREAS OF CONCERN.